Training course introduction
Interpersonal/departmental conflict is a critical point that quite commonly affects personal and professional life. Organization conflict also represent a waste of resources we are not aware of, hidden costs that may substantially affect company results. This training course will help participants develop negotiation competency, reduce organization conflict, improve company results and the quality of interpersonal relationships.
To help participants develop negotiation skills/competency, cooperate to identify solutions shared by different people/departments and reducing the risk of generating conflict.
Managers, supervisor and professionals responsible for managing resources and/or participating in complex processes.
Conflict, negotiation and related concepts
The importance of perception
Giving new structure to the negotiation process
Two days or more, according to the Client’s needs