Changing people’s behaviour is an art.
As we already know, the reprimand is used to change undesired behaviour.
And as a loyal reader of my blog, you are undoubtedly familiar with both the constructive reprimand and the destructive reprimand.
But what do you do when you want to reinforce a behaviour you wholeheartedly approve?
I know, of course, your staff is mostly incompetent, and there’s not much to praise.
However, a miracle sometimes happens, mysteriously, and you find yourself praising spontaneously.
How do you handle it? The most widely used technique is that of the panegyric: let’s take a look at it in detail.
In other words, praise is more complicated than a reprimand. And more dangerous.
Why? If the destructive reprimand is something individuals get over in time, restoring self-awareness may be hard to do, and takes a long time.
So, what’s best?
Do you know any techniques for praising without causing any damage?