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Here's what can happen when a good Customer-Supplier relationship is not supported by quality standards!

We have a good relationship, don't we?

2021 December 04 | by Arduino Mancini Reprimand Praise feedback - Sales - Stories

A medium-sized company was facing strong order growth, which needed to be supported by properly skilled staff. The HR director had built up a network of head-hunters with expertise in many different sectors. As far as engineers and project managers were concerned, he used a company he had known for years, the Italian branch of […]

You will find the answer in the cartoon strip

What should you know before reprimanding people?

2021 October 13 | by Arduino Mancini Reprimand Praise feedback

What can we learn from this cartoon? If you decide to reprimand someone you must be aware that the main point is not his/her mistake, but the performance he/she will express on the first occasion. And if, when he has made an error, you turn him into a rag, what can you expect?   If […]

A very dangerous matter...

Giving feedback to the supervisor: the risk of mitigation

2021 April 27 | by Arduino Mancini Leadership - Reprimand Praise feedback

Captain, we’ve been waiting for a landing for over an hour and I have a feeling we’re running out of fuel. Beg your pardon? The fuel, Captain, according to the fuel gauge we have only a few minutes left. Shall I request an emergency landing? A few minutes? Maybe… We’re fallinggggggg! What I have reported […]

Which works better, in your experience?

Pat on the back or kick in the butt?

2019 September 23 | by Arduino Mancini Reprimand Praise feedback

I want to add a few comments. Which works better, in your experience? A pat on the back or a kick in the butt? If I’ve tickled your interest, you can learn more in the e-learning course Improving staff performance. Enjoy!

My first presentation as a business manager

A reprimand I’d now accept without a word!

2019 September 17 | by Arduino Mancini Reprimand Praise feedback - Stories

This scene stems from my first presentation as a business manager: the names are irrelevant. Indeed, none of those who participated in that meeting is still with the organisation, as far as I know. The presentation took place one week after I’d been hired, and it was about a strategic decision that was to entail considerable […]

Why supervisors tend to refrain from praising?

Well done, you did a good job!

2019 September 10 | by Arduino Mancini Reprimand Praise feedback

How often have you heard that? The truth is that supervisors tend to refrain from praising, for two reasons. The first is that praising is complicated and can be damaging: better hold back. No action, no mistakes, right? The second reason is that for many managers their staff are invisible: they don’t notice the people or their […]

If you don't agree, please read this post!

Reprimanding? It’s easier than praising

2019 September 04 | by Arduino Mancini Reprimand Praise feedback

Changing people’s behaviour is an art. As we already know, the reprimand is used to change undesired behaviour. And as a loyal reader of my blog, you are undoubtedly familiar with both the constructive reprimand and the destructive reprimand. But what do you do when you want to reinforce a behaviour you wholeheartedly approve? I know, of […]

Learn how to use the constructive reprimand

The courteous… reprimander!

2019 August 29 | by Arduino Mancini Reprimand Praise feedback

Who doesn’t remember a terrible reprimand for quite questionable reasons, received at some point in life by a ham-fisted boss? Not to mention how embarrassed we’ve felt when, having climbed up into the position of a boss and being fully entitled to reprimand ourselves, we’ve seen our ham-fisted reprimand meet with the astonished glance of […]

Be careful...

Sometimes praise has a price

2019 August 15 | by Arduino Mancini Reprimand Praise feedback - Stories

Some time ago I was thinking about how dangerous praise can be: I’m sure you’ll find the following story quite instructive. Goods duly delivered. Enjoy your holiday. Excellent emergency management! Congratulations. Thank you. I hope you’ll remember that when you’re approving salary raises! These text messages exchanged were in a few minutes by a manager and […]

Why is reprimanding so important?

A key quality of a leader? Being good at reprimanding!

2019 August 08 | by Arduino Mancini Reprimand Praise feedback

Want a nice career? Want to be a leader? Then you need to learn to reprimand. How? There are different styles. There’s the shouted reprimand, the whispered one, which ends with a slow exhale from the nose (“remember that I have an infallible memory …”), the one that starts with good intentions (“I have to […]