I want to add a few comments. Which works better, in your experience? A pat on the back or a kick in the butt? If I’ve tickled your interest, you can learn more in the e-learning course Improving staff performance. Enjoy!
This scene stems from my first presentation as a business manager: the names are irrelevant. Indeed, none of those who participated in that meeting is still with the organisation, as far as I know. The presentation took place one week after I’d been hired, and it was about a strategic decision that was to entail considerable […]
How often have you heard that? The truth is that supervisors tend to refrain from praising, for two reasons. The first is that praising is complicated and can be damaging: better hold back. No action, no mistakes, right? The second reason is that for many managers their staff are invisible: they don’t notice the people or their […]
Changing people’s behaviour is an art. As we already know, the reprimand is used to change undesired behaviour. And as a loyal reader of my blog, you are undoubtedly familiar with both the constructive reprimand and the destructive reprimand. But what do you do when you want to reinforce a behaviour you wholeheartedly approve? I know, of […]
Who doesn’t remember a terrible reprimand for quite questionable reasons, received at some point in life by a ham-fisted boss? Not to mention how embarrassed we’ve felt when, having climbed up into the position of a boss and being fully entitled to reprimand ourselves, we’ve seen our ham-fisted reprimand meet with the astonished glance of […]
Some time ago I was thinking about how dangerous praise can be: I’m sure you’ll find the following story quite instructive. Goods duly delivered. Enjoy your holiday. Excellent emergency management! Congratulations. Thank you. I hope you’ll remember that when you’re approving salary raises! These text messages exchanged were in a few minutes by a manager and […]
Want a nice career? Want to be a leader? Then you need to learn to reprimand. How? There are different styles. There’s the shouted reprimand, the whispered one, which ends with a slow exhale from the nose (“remember that I have an infallible memory …”), the one that starts with good intentions (“I have to […]
Destructive reprimand is one of the most widely used practices and one of the most feared by people working in an organisation. We’ve already seen how some “real leaders” use it. Why? For many different reasons. The destructive reprimand is characterised by a few patterns, which are worth learning to recognise and analyse. Let me […]