Politicians, economists, witch doctors of various kinds, and people often focused on catching the spotlight with their predictions of the future. But is it really possible to know what the future holds for us? We have always tried to answer the question with astrology, and other forms of superstition by appealing to so-called experts, refusing […]

Many people ask me how to react to a failure, that is when the slap they received was loud and left them there in confusion. Well, it is difficult to answer, because the situations can be quite different. I find it more convenient, and useful, to suggest some behaviours to avoid, those that might prevent […]

When we have failed to achieve a goal or, more generally, our performance has not matched expectations, we can come up with excuses, seek justifications and attribute the failure to forces or situations beyond our control. “It’s not my fault” becomes a way to leave self-esteem intact and preclude any analysis that would help improve […]

The way sales professionals handle Customer communication is not quite different between one company and another. Too often the focus lands on aspects related to the influence of the salesperson toward the buyer; the salesperson is treated as one of those toys you give the charge to so that he/she will repetitively do the same […]

On vacation, my mood plummets dramatically. Everything bores me. I must pretend to have fun and not ruin my wife’s and children’s vacation. I miss work, which I am passionate about, while the day at the beach seems meaningless, and not restful at all. As soon as I can, I escape to the city, to […]

Today we celebrate International Women’s Day. This a good opportunity to think about the factors that hinder gender equality in the workplace and limit the presence of women in management positions. How? With five best sellers that help break the glass ceiling. Here are the titles: click on the link and go to the book […]

The situation in the cartoon strip seems to be paradoxical? Let’s analyze it carefully. For Mario and Julie, Tom is hardly on time (“he is always late about everything“) and also not so cooperative (“as soon as he can, he puts a spanner in the works“): a person like anyone happened to work with at […]

When you think a colleague has done something stupid, before indulging in hasty and definitive judgments, ask yourself three questions: What generated the incident that prompts you to make such a sharp verdict? How would I feel if I were in his/her shoes? Would I have done better under the same conditions? I am sure […]

Want to know why I ask you this question? I will tell you right now. I hear repeatedly about talents, just those people who Mother Nature is supposed to have endowed with natural gifts and who succeed seemingly without any effort: the world seems more and more divided between those who are naturally born to […]

Keeping attention while listening is becoming increasingly difficult for all of us; conscious listening, the kind that makes us fully appreciate the speaker’s message and enables us to take appropriate action, is getting rarer and rarer. And difficult! For, we easily realize that people are not listening, but we are not so aware of the […]